Welcome to StoreYa Customer Service!

Stay updated with announcements, get answers from the community and share your feature suggestions with us.
You can also submit a request or send us an email at support@storeya.com.



Emma Harper Apr 09 Guides

Importing your Tictail store onto Facebook would only take a minute if you follow these easy steps:

  1. Log into your Tictail account.
  2. Browse into Tictail's App Store
  3. Scroll down to the Facebook Shop app and click on the “Add App” button.
  4. Click Add App again
  5. Click on the Facebook shop App that was added to your top menu (left hand side)


Emma Harper August 25, 2013 Guides

The most simple and effective way to drive traffic to your Facebook shop is by promoting your product pages to your fans and followers.
This is a simple yet powerful step that will help you in your marketing efforts.
Please follow the below steps:

1. Browse to your Facebook store and click on the specific item you wish to share.

2. In its product page, click on the chain icon as circled below.

3. Click on the link that opens up and copy it.

4. Share this link anywhere you like!



Emma Harper August 14, 2013 FAQ for Merchants

Upgrading your StoreYa account can be done using PayPal or Credit card. 

We support - Visa, Master Card, American Express, Discover, solo, Diners Club, JCB, CarteBleue.

Emma Harper January 28, 2013 3 Guides

StoreYa imports all of your products to Facebook, if you choose the free plan it provides you with 30 days to choose which 20 products you wish to keep by marking them as 'front page products' at your StoreYa back office.

Log in to StoreYa.com > Click the 'log in' link on the top right side > Manage store > Manage products > Tick a "V" next to the products you wish to keep, and the rest will be removed automatically in 30 days.

Emma Harper December 31, 2012 4 Guides

By default we will be redirecting your customers to the checkout of your web store. If you provide us with your PayPal address we will send your customers there, and you will be able to see your orders in your StoreYa’s dashboard.

(Once you have an account with us, you can set this by logging into StoreYa.com and browsing to Account > Set checkout tab).