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What to do if not all products from your WooCommerce store have been imported to Facebook

What to do if, following the import of your WooCommerce store to Facebook via StoreYa, you have discovered that not all of your items are on your newly-created store?

Please recall: Have you enabled the W3 Total Cache plugin?

If so, then please disable the plugin and then sync your store.

If you need to check whether the plugin is indeed enabled, follow the below instructions:

 

  1. Open your storeya product feed :

http://your_domain/index.php?action=woocommerce_storeya

or

 http://your_domain/shop/index.php?action=woocommerce_storeya

 or

 http://your_domain/?post_type=product&action=woocommerce_storeya

 

  1. Right mouse click -> View page source -> search with "Ctrl  + F" for W3 Total Cache -> if the plugin is enabled, you will see its tag at the end of the feed  - the feed will be cut by this tag:

 

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/
 
Page Caching using memcached
Database Caching 56/316 queries in 0.106 seconds using memcached
Object Caching 7540/8484 objects using memcached
Content Delivery Network via xxx.com
 
 Served from: xxx.com @ 2014-08-12 02:30:43 by W3 Total Cache -->

 

  1.  Please disable the W3 Total Cache plugin and sync your store.

 

 If you do not have an enabled W3 Total Cache plugin but still your Facebook store contains less products than your original westore, please contact us.

 

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2 Comments

  • 0
    Avatar
    sarath

    Is there any limit for products....I can see in your adv is 10000...if our products are more than 10000 what I have to do

  • 0
    Avatar
    Emma Harper

    Hi Sarath,

    Yes, we limit the amount of products to 10K. You'll be able to remove categories that are less relevant for Facebook.

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