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Publish your store ("I only see a 'coming soon' screen")

Your store wasn't connected properly to your Facebook fan page.
Please follow these steps:
1. Go to your Facebook Fan Page.
2. Click on "Admin"
3. Click "Edit Page" (top right) and then on "Update Info"
4. Click "Apps" (middle left)
5. Click on the "X" next to StoreYa's app
6. Click on the following link and then on the "Connect Facebook fan page" button you would see - http://www.storeya.com/register/notconnected
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37 Comments

  • 0
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    Emma Harper

    Hello Rene, 

    It seems like you did import your store, but you haven't yet connected it to your brand Fan page. Please note you can't connect your store to your personal Facebook profile. Your personal profile will be used in order to log in to StoreYa back office. You can publish your store from the back office, not from the store itself.

    Here's a link that will guide you through the short process of creating your brand a Facebook fanpage, in case you don't have one yet:

    https://storeya.zendesk.com/entries/20308661-how-to-open-a-fan-page

     

    Please update me if you manage to do so.

  • 0
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    Emma Harper

    Hi,

     

    Your store wasn't connected so the publish buttons weren't displayed.

    I have sorted out that for you, please visit your store now, and choose how to publish it (free or premium) -

    https://www.facebook.com/pages/Serenas-Treasure-Box/103708679831717

    Best Regards,

    Emma.  

  • 0
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    Emma Harper

    Hello Philippa,

    I can see that you've already imported your store, but you didnt connect it to your fan page. (You do have one, right?)

    Did you make sure you logged in to StoreYa.com with the same personal Facebook profile you used when you first signed in?

    Please try the following:

    If you have successfully imported your store, and just need to connect it to your Facebook fan page, please execute the following steps:

    1. Click on the following link (while being connected to Facebook with the same Facebook profile you have registered to StoreYa.com) - http://www.facebook.com/add.php?api_key=78546425e2282124a38983a85e839c77&pages
    2. Choose the Facebook fan page you want your store to appear in.
    3. Click the new 'Store' tab that would be added to your fan page.
    4. Once you are happy with your store's customization, click the "Publish Store" button (free or premium according to your needs)
  • 0
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    Tracy Wakelam

    Hi,

    I was having the same issues as so many others here in fact have spent since last Friday (26 April) messing around trying to sort it.

    Viola just done it and it took all of 2 ticks...

    Just a thought for others with this problem try changing your browser.... I was in Firefox and no way would it work... swapped to Opera and everything worked straight away.... normally its the opposite nothing woks in Opera, anyway as  said  I change browsers and now all is good...After I finished I went back to firefox and everything working perfectly

    So folks may I suggest you try a different browser first....

    Kind regards Tracy

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    Trent Altman

    My store has been imported your store and connected it to your Facebook fan page, but again only see a 'coming soon' screen - now what?

    I have logged into with the same personal profile, two people are administrators, my self and my son. We both logged in and still see 'coming soon' screen.

    How do It get to the part to  customized the page? 

    I do not see th 'Publish Free' 

    Please help

    Trent Altman Studio 

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    Judy Woller

    I too am having the same (or similar) problem. Every time I tell it that I want to publish the page it boots me to the page that shows the plans available.  We have already paid (our settings indicate paid as well) so I am completely unsure what to do. I have removed the app and re-installed the app, and just about any other thing I could think to do - but nothing seems to be working.  When I go to my apps in my personal settings I can see that the app is installed, when I check in the fan side it shows it as well - When clicking on the app I just get "coming soon" - nothing else.  I'm not sure why I can't get this thing to publish and/or connect properly as I've followed the instructions a few times now. Thanks in advance for your help.  -Judy

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    Philippa Etheridge

    i have just imported my store from etsy as instructed but whn you go onto my store page and click the shop button it sayd page coming soon ??

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    Emma Harper

    Hi Judy! I can see you managed? Your store is now published: 

    https://www.facebook.com/ForMyCastle/app_149696141763776

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    Rene Sprattling

    Hi Emma, 

    I too am having trouble navigating. o see no "Store" tab on my personal facebook page. I do see my "Etsy page listed under "pages". 

    When I click on this it takes me to my Admin Panel where I can then scroll down to see my Etsy shop page. When I click on the "store " or shop Now" tab I get the page that says "Coming soon." I do not see a "Publish Store" button anywhere.  Cany you walk this pour soul through it step by step ? 

    Thanks,

    Rene Sprattling

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    Barbara Kleppe

    I cannot publish my store. I keep getting getting the same screen over and over. I cannot find a "publish free" button. Help!

  • 0
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    Emma Harper

    Hi Barbara,

    I can see you have canceled and deleted your account.

    In order for you to publish your store you must sign up again by logging in at StoreYa.com and re-import your store.

    If you still encounter any issue please feel free to mail me directly to emma@storeya.com

  • 0
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    andrew

    Where is the publish button?

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    Emma Harper

    Hi Andrew, you can learn what a fan page is in here - http://blog.kissmetrics.com/facebook-fan-pages-guide/

  • 0
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    Emma Harper

    Hello Andrew,

     

    I can see you have imported your store, buy haven't yet connected it to any fan page.

    Do you have a fan page to connect your store to?

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    andrew

    i got a Admin Panel page i do not know what a fan page is

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    Ventas

    I closed my account this morning but the store link is there anyway, what do I need to do to completely remove it from my facebbok?

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    Cupertino Castro

    I have installed your plugin into my store http://www.elhipnotista.net (WooCommerce) but when trying to connect to it as http://www.elhipnotista.net/tienda it says it can not find anything.  Please advise.

  • 0
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    Emma Harper

    Hello there  Cupertino,

    Our development team is working on a fix to this issue.

    I will let you know as soon as it is fixed!

  • 0
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    Emma Harper

    Hi there Cupertino!

    We've released our new module which will sort out this issue.

    You can download the new module from this link: http://www.storeya.com/downloads/WooCommerce/storeya-products-feed.zip

    Afterwards, please uninstall the old module and then install the new one.

    Please update me if that solved your issue.

  • 0
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    Cupertino Castro

    Hi Emma.  I am using the latest version of WooCommerce and still no luck.  

     

    No products were found. Please check your store's URL.

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    Andy Pham

    Hi 

    I was having the same issues , help me plz

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    Emma Harper

    Hello Carla, 

    I'm emailing you now.

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    Cupertino Castro

    It worked!  Great!

    Now, I have a quick question.  How do I get to have more than one store under my FB profile?  I manage several FB pages and I would like to use your solution in several of them not just one.  Is it possible?

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    Cupertino Castro

    ...same goes let say I have a oscommerce store in another website and would like to manage all of them under a single FB account.

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    Emma Harper

    Cupertino and Ventas - I asnwered your question in an email.

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    Haehn Florist

    I do not see the Publish Free or Go Premium button.

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    Carla Koala

    Hi Emma,

     

    I must be being really stupid, but I have the same problem as many others... I just can't see the button... I've logged in as myself (www.facebook.com/carlakoala) and both of my fan pages (www.facebook.com/inspiritvintage and www.facebook.com/inspiritinteriors) and I can see the link to the store is there, and I'm sure it used to click through to etsy, but now neither work... if I'm in my personal page I don't know where to go to find a button, because there is no store link from there... is that the problem, does my shop have to appear on my personal page ??  Help !!  I'm so sorry you must be sick of answering this question !! Thanks Carla x

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    christina casey

    WHere is the publish or premium button??!

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    Emma Harper

    Hi there Cottage Garden - I have now published your store for you. Please take a look.

  • 0
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    Nicole K Faggioni

    yeah it STILL IS THE SAME

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