Our system has indicated that something at your end is preventing it from accessing your store's API.
Please make sure that the following URL {YOUR STORE DOMAIN}/api/xmlrpc is working and is returning an XML file, just like in this magento api valid response example.
In you are not getting an xml file, please ask your hosting service to enable your API functionality, or consult with your webmaster regarding an alternative solution that will allow us to get an xml file.
From our end what we can offer is:
1. Use our Google Base solution which doesn't require API credentials. Follow this guide -
https://storeya.zendesk.com/entries/22117217-how-to-extract-google-base-feed-from-magento
or:
2. use our CSV solution - log back to StoreYa.com and in the middle box of our registration screen you will see a link to switch to that solution and a tutorial video to guide you on how to use it.
We will be looking forward to seeing your store live!
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